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Abrahamson & Uiterwyk Car Accident and Personal Injury Lawyers

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Topic

Staff Quality & Professionalism

96.2% positive

Across 111 reviews of Abrahamson & Uiterwyk Car Accident and Personal Injury Lawyers in Lakeland, FL, staff quality & professionalism appears in 26 reviews (96.2% positive), from 2020-11-11 through 2026-09-01.


Key findings

  • Staff Quality & Professionalism mentioned in 26 of 111 reviews (23.4%)

  • 96.2% of Staff Quality & Professionalism reviews are 4 or 5 stars

  • Average rating in Staff Quality & Professionalism reviews: 4.9★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    96%25 mentions
  • Courtesy & Friendliness

    58%15 mentions
  • Communication & Updates

    54%14 mentions
  • Responsiveness & Speed

    27%7 mentions
  • Problem Resolution & Effectiveness

    12%3 mentions
  • Technical Knowledge & Expertise

    12%3 mentions

Reviews mentioning staff quality & professionalism

August 29, 2026

Keegan Manning

We used their services and were extremely happy with our experience. They were very thorough and communicated through the entire process. Their office staff was very kind. I highly recommend.

May 13, 2026

Ashley Custis

I cannot say enough amazing things about Abrahamson & Uiterwyk! I have used them twice — once in 2016 and again recently — and both times they were able to get me significant settlements and truly exceeded my expectations.<br><br>They wrapped up my case in record time and fought hard to get me the maximum payout possible. Throughout the entire process, everyone was professional, courteous, compassionate, and always kept me informed with constant updates so I never felt left in the dark.<br><br>A special thank you to my paralegal, Heather B. She was absolutely incredible from start to finish. Heather guided me through the entire process while being genuinely personable, encouraging, and caring every step of the way. She made a stressful situation so much easier and I truly appreciated all of her support.<br><br>If you are looking for an accident attorney that genuinely cares about their clients and delivers outstanding results, I highly recommend Abrahamson & Uiterwyk. 5 stars all the way!

Response from owner

Thank you so much for your incredibly heartfelt review, Ashley! 🌟💛 Your kind words truly touched our team, and we are so grateful you took the time to share your experience. It was an honor to assist you, and we sincerely appreciate your trust and support! 😊✨

May 14, 2026

December 30, 2025

Blank Blank

Best experience ever<br><br>Yesenia was excellent.<br><br>She was patient and I did not have to lift a finger.<br><br>I was unavailable and she showed that this was not just about money.<br><br>She gave me the opportunity to take care of my family during a tough time.<br><br>I would recommend her to anyone.

Response from owner

Thank you so much, Terry, for your heartfelt review. We truly appreciate you taking the time to share your experience and your kind words about Yesenia. It means a great deal to know you felt supported during a difficult time. We are grateful for the opportunity to assist you and wish you all the very best moving forward.

December 30, 2025

July 16, 2025

April

I personally did not get the results I was expecting a long 3 year slip a fall case ended in a 8200 payout sadly. Carla was amazing an her follow up was top notch no doubt my attorney was not what I expected from a 5 star Firm I was very disappointed to say the least .Carla Campbell definitely gets my 5 star thank you for everything you did an your support .

Response from owner

April, we appreciate your feedback. Our team is committed to achieving 100% client satisfaction, and we take all feedback seriously. There are numerous factors that influence the value of each case, which we cannot disclose in this forum due to attorney-client privilege. However, we sincerely apologize for not meeting your expectations and that we didn't reach our goal to provide you with an excellent experience. Of course, we’d be happy to speak with you personally regarding this matter. Please feel free to contact our Client Services Manager, Kelly Anne Kelly, at (800) 538-4878. We would like to express our gratitude once more for allowing us to represent you and wish you all the best.

July 17, 2025

June 9, 2025

Christina Fitzgerald

Amazing office and staff.

Response from owner

Thank you for your stellar rating of our team, Christina! We truly appreciate you taking the time to share your thoughts!

June 9, 2025

February 22, 2025

Daniel Flores

Truly a great organization that cares. Heather really went above and beyond to help me and keep me informed. Highly recommend their services.

Response from owner

Daniel, thank you for sharing your positive experience with our team on our Google page! Your recommendation and kind words are truly invaluable to us! Thank you for taking the time to leave your amazing thoughts!

February 24, 2025

September 25, 2024

Nadia Alvarez

Everyone was super helpful and made the whole process as smooth as possible. Theyre very attentive to your needs and very patient with any questions you may have and Jillian is amazing!

Response from owner

Nadia, thank you so much for the 5-star review! Jillian is a talented and skilled professional. We're glad you had a great experience with her and are thankful you allowed us to help you.

September 26, 2024

October 19, 2022

Jonathan & Brittany Cross

Great experience, always replied quickly and with great information. Jillian Fernandez is an amazing Paralegal.

Response from owner

This is great to hear, Jonathan! Our team always makes communication with our clients a top priority. We're glad you enjoyed working with Jillian, too. She is definitely an asset to our firm and we're glad you agree! I'll be sure to share your feedback with her and the entire AU Team!

October 19, 2022

December 8, 2021

Joanne Michel

Very pleased with representation for my case. The entire staff is very professional but also very caring and sympathetic. Would highly recommend.

Response from owner

Joanne, thank you so much for the kind words! We’re so happy that you were able to experience the genuine compassion that the Abrahamson & Uiterwyk team has to offer. If we can ever be of assistance again, please give us call.

December 9, 2021

August 14, 2021

susan hammond

True professionals, with my interest at the forefront!

Response from owner

Thank you for sharing, Susan! We appreciate your recommendation!

August 16, 2021

June 17, 2021

Erik Arroyo

Attorney Erik Abrahamson and his team are the best of the best. They stay on top of matters and keep clients well-informed by explaining complicated topics in a manner that anyone can understand.

Response from owner

Erik, thank you for sharing! We appreciate your recommendation!

June 18, 2021

June 17, 2021

Dan Brown

I've always been impressed with the legal advice I've received from this law firm. They are professional, prompt, and caring. Highly recommended.

Response from owner

Thank you, Dan! We appreciate your recommendation and support!

June 17, 2021

November 22, 2020

Stephen Hummer

Great group of individuals. Very professional and diligent. Would recommend to anyone.

Response from owner

Thank you, Stephen! We greatly appreciate the 5-star rating and your recommendation.

November 22, 2020

November 21, 2020

Ashley Clute

Excellent staff, wonderful lawyers and highly recommend.

Response from owner

Thank you, Ashley! We are very grateful for your kind words.

November 22, 2020

November 21, 2020

Sophia Flores

I would absolutely recommend this law firm. Everyone was so friendly, talking with Kim was always a pleasure and she was always so helpful. All of the paralegals and attorneys were kind and attentive. They handled my terrible experience professionally and quickly.

Response from owner

Sophia, thank you for the thoughtful words regarding our firm. We are very proud of our injury law team!

November 22, 2020

November 20, 2020

Denine Mackie

I’ve known Shelby for several years, and I am always impressed by not only her professionalism, but also her ability to be empathetic while also being honest and detailed. She is organized, kind and smart. Highly recommended!

Response from owner

Thank you, Denine! We appreciate your recommendations. I'll be sure to share your kind words with Shelby, too.

November 22, 2020

November 20, 2020

Jody Orr

You’ll love working out your problems with Tina Hoover. She’s very compassionate and understanding. She has empathy for everyone that needs her help. Good luck and God bless.

Response from owner

Thank you for the kind words, Jody!

November 22, 2020

November 19, 2020

Amber De Jesus

Shelby Is kind and professional, I would highly recommend this law firm.

Response from owner

Your recommendation is greatly appreciated, Amber!

November 19, 2020

November 19, 2020

Kaitlyn Hart

I’ve known paralegal Heather for a long time. She does a great job for her clients.

Response from owner

Thank you, Kaitlyn! We appreciate your recommendation.

November 19, 2020

November 18, 2020

Becky McDonough

I’ve known Heather, the paralegal, for a few years and have found her to be very intelligent, she genuinely cares about people. She is compassionate and creative. This is a woman you definitely want to have on your side

Response from owner

Becky, thank you so much for sharing! Heather is definitely an asset to our firm.

November 19, 2020

November 18, 2020

Sarah S

I have known Heather, a paralegal, from this firm for a very long time. She does such an amazing job for her firm and her clients. Very trustworthy!

Response from owner

Thank you for the kind words, Sarah!

November 18, 2020

November 18, 2020

Lindsay Steward

Can’t say enough great things about Shelby’s communication and the quality of her work. This law firm comes highly recommended!

Response from owner

Thank you, Lindsay! We greatly appreciate your recommendation.

November 18, 2020

November 18, 2020

Alicia Spurr

I have known the paralegal Heather for many years, she is very organized, professional and treats the clients with such kindness and goes above and beyond to do what needs to be done

Response from owner

Thank you for the kind words, Alicia! I'll be sure to share this on to Heather.

November 18, 2020

November 18, 2020

Chris Wilson

Heather was the paralegal I was working with for a long time and she is a kind paralegal that does a fantastic job she made the process extremely easy and whenever I need a Law firm to represent me I will always go with Abrahamson & Uiterwyk

Response from owner

Heather makes the Abrahamson & Uiterwyk team stronger and better. We’re glad you had a pleasant experience working with her. Thank you for sharing.

November 18, 2020

November 18, 2020

Karen Hoover

Working with Tina has been a pleasure. She is dedicated and caring. Her knowledge and commitment has made a stressful situation a little more tolerable. I highly recommend!

Response from owner

That is so nice to hear, Karen! Thank you for your recommendation.

November 18, 2020

November 18, 2020

Lynn McCullagh Hutto

Tina always goes above and beyond to help her clients. She is a dedicated, hardworking, and compassionate individual that always demonstrates a positive attitude. She effectively communicates and continuously strives to achieve the best possible outcome.

Response from owner

This is great to hear! Thank you for sharing, Lynn.

November 18, 2020